https://abbybrunn.journoportfolio.comRSS Feed for Abby BrunnenWed, 02 Oct 2024 00:00:00 +0100https://support.knowbe4.com/hc/en-us/articles/1500003848221-Hybrid-Phish-Alert-Button-PAB-Product-ManualDuring a quarterly editing review, I rewrote this product manual to make it more concise, clear, and accurate compared to an earlier version from years prior. When I rewrote it, I focused on intuitive document organization, shorter steps, and screenshots.Wed, 02 Oct 2024 00:00:00 +0100https://support.knowbe4.com/hc/en-us/articles/1500003848221-Hybrid-Phish-Alert-Button-PAB-Product-Manualhttps://support.knowbe4.com/hc/en-us/articles/7154599334419-Learner-Support-KnowBe4-Learner-AppAhead of the release of the KnowBe4 Learner App, I collaborated with another writer to prepare all assets for the app, including this article, an FAQ article, and the UX copy in the app itself. I worked with the writer to determine document organization, include procedures for using the app, and explain the different sections available in the app.Wed, 02 Oct 2024 00:00:00 +0100https://support.knowbe4.com/hc/en-us/articles/7154599334419-Learner-Support-KnowBe4-Learner-Apphttps://substack.com/@abbybgwritesI write and edit essays about lifestyle and culture on my personal Substack, eldest daughter digest.Tue, 20 Aug 2024 00:00:00 +0100https://substack.com/@abbybgwriteshttps://media.journoportfolio.com/users/335477/uploads/d9d9b83f-073c-46ce-99ec-f7736803f336.pdfThis case study explains my work on login and multi-factor authentication (MFA) flows for a health insurance company.Thu, 15 Aug 2024 00:00:00 +0100https://media.journoportfolio.com/users/335477/uploads/d9d9b83f-073c-46ce-99ec-f7736803f336.pdfhttps://media.journoportfolio.com/users/335477/uploads/0faca3fa-be0e-4ab0-86eb-819579d07c4b.pdfThis case study explains the design process behind a quoting tool feature that I worked on at a health insurance company.Thu, 15 Aug 2024 00:00:00 +0100https://media.journoportfolio.com/users/335477/uploads/0faca3fa-be0e-4ab0-86eb-819579d07c4b.pdfhttps://wip.uga.edu/red-penned/episode-1-not-just-the-teacher/While interning at UGA, I founded Red-Penned, a podcast about interdisciplinary writing. I prepared and produced the first season, along with ideas for future seasons. The podcast is still being recorded today.Mon, 25 Sep 2023 00:00:00 +0100https://wip.uga.edu/red-penned/episode-1-not-just-the-teacher/https://www.tiktok.com/@bookend.busyI have experience working with TikTok and short-form video creation, as seen on my book review account.Mon, 25 Sep 2023 00:00:00 +0100https://www.tiktok.com/@bookend.busyhttps://media.journoportfolio.com/users/335477/uploads/9e30ae4e-4cb0-4ced-9210-5c22a3809f0d.pdfMon, 25 Sep 2023 00:00:00 +0100https://media.journoportfolio.com/users/335477/uploads/9e30ae4e-4cb0-4ced-9210-5c22a3809f0d.pdfhttps://media.journoportfolio.com/users/335477/uploads/a9989f52-85de-40f6-a481-6969a8bd31f5.pdfMon, 25 Sep 2023 00:00:00 +0100https://media.journoportfolio.com/users/335477/uploads/a9989f52-85de-40f6-a481-6969a8bd31f5.pdfhttps://media.journoportfolio.com/users/335477/uploads/20550d88-64d7-4589-bb45-d9d9ad4b6cd9.pdfMon, 11 Sep 2023 00:00:00 +0100https://media.journoportfolio.com/users/335477/uploads/20550d88-64d7-4589-bb45-d9d9ad4b6cd9.pdfhttps://media.journoportfolio.com/users/335477/uploads/5a97b1b6-8d12-4f9b-a135-adde76678c8d.pdfMon, 11 Sep 2023 00:00:00 +0100https://media.journoportfolio.com/users/335477/uploads/5a97b1b6-8d12-4f9b-a135-adde76678c8d.pdfhttps://support.knowbe4.com/hc/en-us/articles/4403725862035I wrote this technical article to explain signed cookies and uploaded content protection. The target audience for this article was IT admins, so some of the language used was more advanced than other end-user support articles I worked on.Tue, 29 Aug 2023 00:00:00 +0100https://support.knowbe4.com/hc/en-us/articles/4403725862035https://abbybrunn.journoportfolio.com/articles/rocking-and-talking-beginnings-of-archway-in-hart-county-ga/I wrote this article excerpt in a Writing in the Community course at the University of Georgia. Throughout this course, I volunteered with UGA's Archway Partnership program to meet with GA community leaders to discuss their needs, including requests for funding. For this article excerpt, I traveled to Hart County, GA to interview local residents for an oral history writing project. While the full-length article was co-written, this excerpt is all my writing.Mon, 21 Aug 2023 00:00:00 +0100https://abbybrunn.journoportfolio.com/articles/rocking-and-talking-beginnings-of-archway-in-hart-county-ga/https://abbybrunn.journoportfolio.com/articles/5-quick-word-choice-questions/Tue, 27 Jun 2023 00:00:00 +0100https://abbybrunn.journoportfolio.com/articles/5-quick-word-choice-questions/https://support.knowbe4.com/hc/en-us/articles/4406863822483-How-to-Develop-a-Successful-Security-Awareness-ProgramThis is an article that I wrote as a technical writing intern. For this article, my assignment was to provide interview questions for subject matter experts about how to develop a successful security awareness program in your organization. I created these questions, which were then used to create short videos. I also wrote the article to prepare for Cybersecurity Awareness Month in October 2021.Sun, 25 Jun 2023 00:00:00 +0100https://support.knowbe4.com/hc/en-us/articles/4406863822483-How-to-Develop-a-Successful-Security-Awareness-Programhttps://support.knowbe4.com/hc/en-us/articles/115010417488This was an article that I wrote about the types of landing pages that customers could select at KnowBe4. Earlier versions of this article started with only a bulleted list, so I expanded it to include screenshots, best practices, and more context.Sun, 25 Jun 2023 00:00:00 +0100https://support.knowbe4.com/hc/en-us/articles/115010417488https://abbybrunn.journoportfolio.com/articles/6-tips-for-staying-in-style-guides/In the words of one of my personal favorites, “We never go out of style.” 🕶️ As your content evolves, so should your style guide (or other writing resources). If you’re a writer or editor who creates and maintains style guides, it’s important to make sure that your guides stay helpful and relevant. So how can you maintain style guides? ✒️ In this article, I’ve summed up some quick tips: 1. Jot down questions. 2. Set aside time for routine updates. 3. Consider reorganizing. 4. Consider expanding. 5. Provide updated examples. 6. Keep learning.Sun, 25 Jun 2023 00:00:00 +0100https://abbybrunn.journoportfolio.com/articles/6-tips-for-staying-in-style-guides/https://abbybrunn.journoportfolio.com/articles/5-tips-for-giving-good-editing-feedback/It's easy to add a comma or capitalize a proper noun. But what about putting yourself in your users' shoes, looking for opportunities to really collaborate with writers, and taking the time to share the "why" behind your suggestions? 🤓 As a technical editor, I've spent a lot of time thinking about how to give helpful and thoughtful feedback. In this article, I've summed up some of my favorite tips: 1. Be specific. 2. Provide solutions. 3. Ask questions. 4. Don't over edit. 5. Give the feedback you would like to receive.Sun, 25 Jun 2023 00:00:00 +0100https://abbybrunn.journoportfolio.com/articles/5-tips-for-giving-good-editing-feedback/https://support.knowbe4.com/hc/en-us/sections/10969917980435-Vendor-Integration-GuidesI edited more than 20 integration guides for KnowBe4's SecurityCoach product launch. For this launch, I strategized on how to write procedures with 20+ steps, how to give the guides a consistent voice, and how to work with limited access to the integrated products.Sun, 25 Jun 2023 00:00:00 +0100https://support.knowbe4.com/hc/en-us/sections/10969917980435-Vendor-Integration-Guideshttps://abbybrunn.journoportfolio.com/articles/why-you-should-read-privacy-policies/I wrote this Security Hints & Tips newsletter to teach customers the importance of privacy policies. These popular newsletters are read by thousands of customers every week.Tue, 30 Nov 2021 00:00:00 +0000https://abbybrunn.journoportfolio.com/articles/why-you-should-read-privacy-policies/https://support.knowbe4.com/hc/en-us/articles/4403725862035How Does KnowBe4 Protect Access to Uploaded Content?Fri, 11 Jun 2021 00:00:00 +0100https://support.knowbe4.com/hc/en-us/articles/4403725862035https://www.theodysseyonline.com/user/@abigailbrunnI wrote these blog-style articles for the Pooler, GA chapter of The Odyssey Online, an online publication.Mon, 29 May 2017 00:00:00 +0100https://www.theodysseyonline.com/user/@abigailbrunnhttps://www.nytimes.com/2016/12/21/learning/winning-reviews-from-our-2016-student-contest.htmlI wrote this film review for The New York Times. As an avid reader, I chose to write my review on the film adaptation of J.K. Rowling's novel.Wed, 21 Dec 2016 00:00:00 +0000https://www.nytimes.com/2016/12/21/learning/winning-reviews-from-our-2016-student-contest.html